Privacy Policy

Last updated: June 2026

At Bold Grit, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and delivery address
• Payment information: processed securely via our payment provider (we do not store card details)
• Order information: details of products purchased and transaction history
• Technical data: IP address, browser type, and browsing behaviour on our website (via cookies)

2. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Communicate with you about your orders and enquiries
• Send marketing communications (only with your consent)
• Improve our website and customer experience
• Comply with legal obligations

3. Legal Basis for Processing

We process your data on the following legal bases: performance of a contract (to fulfil your order), legitimate interests (to improve our services), legal obligation, and consent (for marketing communications).

4. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties who assist us in operating our business, such as delivery couriers, payment processors, and IT service providers. All third parties are required to handle your data securely and in accordance with applicable law.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting purposes.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing of your data
• Withdraw consent at any time (for marketing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Cookies

We use cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our cookie notice.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us. You may also contact the ICO at ico.org.uk if you have concerns about how we handle your data.